Returns Policy

Please read the returns policy in it's entirety before contacting us to return any of your purchases. This will allow us to deal with your return quickly and efficiently.

Item Refunds:

Any goods returned must have the agreement of the Company and will be subject to a handling charge of 15% of the invoice value, special order items will not be credited under any circumstances.

Refunds for items returned will be credited to your credit/debit card within 30 days of cancellation. Please advise us of your wish to cancel within 7 working days after the day on which the goods are received. If you are returning an item please ensure these are within our possession within 30 days. You can e-mail us at

Quote your invoice number as we reserve the right to refuse to accept any returned goods without prior authorisation. Please ensure the goods are returned in a good condition and wherever possible in its original packaging with a copy of the invoice enclosed.

Items Not Required:

We endeavour to provide as much information within our product pages to allow you to make an informed decision on your purchase.

Should you require to return any product, you may do so as long as you contact us up to 7 working days starting the day after you receive your delivery.

Please note that we cannot bear the cost of returning the goods to us, if you decide that the item is not required.

Incorrectly Supplied Items:

If you receive damaged or defective goods or the wrong item from us we will offer you a prompt replacement, refund or alternative item to the same value.

Please contact us within 7 days, quoting your original order number and advise us of your wish to return items.

Defective Goods:

If you receive defective goods from us please contact us within 7 days quoting your original order number and advise us of your wish to return these.

When returning faulty, or incorrect items to us:

We have two preferred carriers, Parcelforce and UPS. Please note if you intend to use an alternative carrier, please obtain an estimate first and contact us before going ahead. Please note Cleaning SuperStore will not be responsible for any unreasonable costs incurred over and above the usual rate and unfortunately we can't bear any amount above this. Within the first six months of purchase we will either replace the goods or arrange a refund of the full value of the goods. Cleaning SuperStore will cover re-postage costs for defective or damaged goods. Unless we can establish that the defect was not present when the goods were supplied.

Receiving Damaged Goods:

Our courier operates on a proof of delivery basis (this being a signature on arrival).

Please note that you should NEVER sign for goods that appear to be damaged or tampered with in any way. Please inspect the items before signing for them. This is very important because once you have signed for the item you waive both your and our right to make a damaged in transit claim against the courier company.

We ensure that items leave our premises in good condition. If damage occurs in transit and you identify this, you have the right to refuse delivery and we encourage this.

If you accept the item and sign the POD or proof of delivery, we are unable to file a claim for damaged goods in transit and consequently we cannot compensate you for your loss.

Our couriers are generally very good, but occasionally an item may not be 100% perfect. Please note that we cannot compensate you for damaged items after you sign for them.

If they are damaged in transit either sign for it as damaged or refuse the package due to damage or refuse it unexamined.


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