Legal Disclaimer

All information contained on the Website is Copyright © 2008 Alex Shanks Ltd.

CLEANING SUPERSTORE
2 HAGMILL CRESCENT
EAST SHAWHEAD ENT. PARK
COATBRIDGE
ML5 4NS

Company No. SC 531074

All trademarks and service marks referred to herein are used solely for identification or description of the applicable goods and services. Unless expressly stated, CLEANING SUPERSTORE. is not affiliated with any owner of a trademark or service mark identified herein, and CLEANING SUPERSTORE. makes no statements, express or implied, concerning use of any trademarked product or service. All registered trademarks and servicemarks are the property of their respective owners.

Except as applicable law may provide otherwise, Alex Shanks & SonsLtd. does not consent to the use of its name, or its servicemarks, by any person, except upon written authorization.
Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We do not pass customer details of information to third parties.

We collect information about you for 2 reasons: firstly, to process your order should you make one and second, to provide you with the best possible service.

If you do not wish to receive any information about us and our services then please email us at info@alexshanks.com and advise so.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If you have any further questions about privacy, please email us at info@
Disclaimers as to the Information

WHILE EVERY EFFORT IS MADE TO REPORT ACCURATE AND TRUTHFUL INFORMATION, Alex Shanks & Sons Ltd. AND/OR ITS RESPECTIVE SUPPLIERS/CONTRIBUTORS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY OF THE INFORMATION CONTAINED IN THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS SERVER FOR ANY PURPOSE. ALL SUCH DOCUMENTS AND RELATED GRAPHICS ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND AND ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT ARE SPECIFICALLY DISCLAIMED. IN NO EVENT SHALL Alex Shanks & Sons Ltd. AND/OR ITS RESPECTIVE SUPPLIERS/CONTRIBUTORS BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF INFORMATION AVAILABLE ON THIS WEBSITE.

Permission to copy and distribute all documents and related graphics from this World Wide Web (WWW) server is granted subject to the following:

The materials provided herein are for internal, non-commercial use only
Any copies of documents contained within this server or portions thereof must include the above copyright notice.

The documents stored on this server are copyrighted and all rights reserved. You may display them in a private or public setting using a World Wide Web browser.

Trademarks: The following are legal trademarks of Alex Shanks & Sons Ltd. Any abuse of these trademarks will be pursued to the maximum extent possible under the law: Alex Shanks & Sons Ltd.

CLEANING SUPERSTORE DELIVERY TERMS AND CONDITIONS

UK MAINLAND DELIVERY
Order value over £47.50 FREE
Order value under £47.50 and over 2kg in weight £7.16
Order value under £47.50 and under 2kg in weight £3.49
* Excluding Postcode Areas:
All HS,
IV3-11, 14-28, 40, 41-49, 51-56, 63
KA27-28, KW1-3, 5-17,
PA20, 41-49, 60-78
PH33-44
(Please select Highland & Islands For These Postcode Areas)

ENGLISH ISLANDS DELIVERY
Scilly Isles COST
 Parcelforce 48 Hour Delivery £13.79
*Standard Service costs are based on weight of items ordered and will be automatically calculated in the shopping basket.

SCOTTISH HIGHLANDS & ISLANDS DELIVERY
* Highlands & Islands Postcode Areas:
All HS, IV3-11, 14-28, 40, 41-49, 51-56, 63
KA27-28, KW1-3, 5-17,
PA20, 41-49, 60-78
PH33-44

PARCEL FORCE SCOTTISH HIGHLANDS & ISLANDS
48 Hour Delivery £13.84
*Standard Service costs are based on fixed delivery charge for items ordered and will be automatically calculated in the shopping basket.

NORTHERN IRELAND DELIVERY
Premium 48 Hour Delivery £18.32
*Standard Service costs are based on fixed delivery charge for items ordered and will be automatically calculated in the shopping basket.

REPUBLIC OF IRELAND DELIVERY
Premium 48 Hour Delivery £18.01
*Standard Service costs are based on fixed delivery charge for items ordered and will be automatically calculated in the shopping basket.

OTHER EU COUNTRIES*
EU SERVICE COST
 Premium 2-14 Day Delivery £Variable
Standard Service 2-5 Day** £Variable
**Standard Service costs are based on a fixed delivery charge for items ordered PLEASE CALL US to make arrangements for delivery as this WILL NOT be automatically calculated in the shopping basket.
We currently only ship to: Austria, Belgium, Finland, France, Germany, Italy, Netherlands, Portugal, Spain and Sweden.

  • Some overseas shipping rates are subject to fuel surcharges which change from time to time. Please call for shipping costs when ordering.
  • Unless you order and collect the goods from our trade counter, we will deliver them in accordance with your order.
  • A valid signature will be required on collection or delivery.
  • In the unlikely event that you have not received all the goods within the stated delivery time, you must notify us immediately.
  • You must not schedule or commence any installation work until after you have received your order and checked all the goods for any defects or missing parts.
  • Upon delivery of the goods to you, the goods shall be at your risk.
  • In spite of delivery having been made, title in the goods shall not pass to you until you have paid the price for the goods in full and no other sums whatsoever shall be due to us from you.
  • Until title in the goods passes from us, you shall hold the goods on a fiduciary basis as bailee and shall store the goods at your own cost separately from all other goods in your possession and marked in such a way that they are clearly identified as our property.

Payment & Acceptance
If you buy an item from CLEANING SUPERSTORE on the phone, in-store or online you will be charged for an item at the time you place your order. After this time, you cannot amend your order.
Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually despatch an item to you, at which point a contract will be made between us.

At any point up until then we may decline to supply an item to you. If we decline to supply an item to you and you have already paid for it, we will give you a full refund of any amount already paid for that item in accordance with our refund policy below.
Where items are despatched separately, our acceptance of the order in respect of each item takes place when that item is dispatched.

Refund Policy
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Any special order items such as 110 volt models will be a subject to a 15% handling charge if cancelled,if the goods have already been received we will not accept returns for refunds under any circumstances!

Receiving your delivery
All deliveries will be made by Royal Mail or Parcelforce. The delivery method used is based on the weight of the order.

Please note that all deliveries by Parcelforce will be made between approx 8.30am and 5.30pm and will require a signature upon delivery. Customers should make every effort to be available to receive the delivery as no items will be left without a signature. In the event the customer not being in when delivery is attempted, a card will be left detailing how to arrange a redelivery at a later date or to collect from the nearest parcel company depot.

Our courier operates on a proof of delivery basis (this being a signature on arrival).

Please note that you should NEVER sign for goods that appear to be damaged or tampered with in any way. Please inspect the items before signing for them. This is very important because once you have signed for the item you waive both your and our right to make a damaged in transit claim against the courier company.

We ensure that items leave our premises in good condition. If damage occurs in transit and you identify this, you have the right to refuse delivery and we encourage this.

If you accept the item and sign the POD or proof of delivery, we are unable to file a claim for damaged goods in transit and consequently we cannot compensate you for your loss.

Our couriers are generally very good, but occasionally an item may not be 100% perfect. Please note that we cannot compensate you for damaged items after you sign for them.

If they are damaged in transit either sign for it as damaged or refuse the package due to damage or refuse it unexamined.

Please note if your package is large Royal Mail will attempt to deliver by hand and if no-one is there, they will leave a card for you to pick up the item. Occasionally they do not leave a card but return the item to the local post office. If you do not have your package within 6 days please call your local post office to see if they are holding it for you.

Terms for delivery
Dates stated for delivery are approximate only and Alex Shanks Ltd shall not be liable for any delays in delivery however caused.

Despatch cut off are as follows. Items will be despatched on a 48 hour service, subject to stock availability. Please note items can go out of stock and there may be a delay in updating the website therefore whilst we endeavour to ensure this is accurate, on occasions this does not reflect actual stock levels.

Day Time
Monday 2pm
Tuesday 2pm
Wednesday 2pm
Thursday 2pm
Friday 1pm*
Saturday Closed *
Sunday Closed *

* All orders received after 1pm Friday or on Saturday/Sunday will be despatched the following Monday.

Delivery charges are correct at time of writing. However, these can be subject to change at short notice by a carrier. If delivery charges have increased from those quoted we will advise you prior to despatch. Should you wish to cancel your order at that point a refund will be given.

Goods availability

Whilst we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to supply or deliver the goods ordered and paid for by you, we may, at our discretion, supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days or, in the case of an account customer, we may, in our absolute discretion, as soon as possible raise a credit to offset the amount invoiced to you.