Cleaning SuperStore will bear the cost of uplift and repair the item under warranty (if applicable). Any machinery or equipment purchased from the website is on a return to base warranty only. This means this would be repaired at these premises.
When returning faulty items to us. We have two preferred carriers:
Parcelforce and UPS. Please note if you intend to use an alternative carrier, please obtain an estimate first and contact us before going ahead. Please note Cleaning SuperStore will not be responsible for any unreasonable costs incurred over and above the usual rate and unfortunately we can't bear any amount above this.
The warranty policies vary from manufacturer to manufacturer.
For information on the warranties relating to products we sell, please visit the relevant websites.
Karcher warranty covers machines only and excludes attachments such as hoses and accessories.
"8 WARRANTIES AND LIABILITY
8.1 Any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller. Where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and the Buyer does not notify the Seller accordingly, the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure, and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
8.2 No claim for damaged Goods, for shortages, or for non-delivery will be accepted by the Seller unless written notice of such damage or shortage is received by the Seller within 7 days of receipt of the Goods by the Buyer, or (in the case of non-delivery) 14 days from the date of the invoice.
8.3 Where any valid claim in respect of any of the Goods which is based on any damage in transit, defect in the quality or condition of the goods or their failure to meet specification is notified to the Seller in accordance with these Conditions, the Seller shall be entitled to replaced the Goods (or the part in question) free of charge or, at the Seller's sole discretion, refund to the Buyer the price of the Goods (or a proportionate part of the price), but the Seller shall have no further liability to the Buyer.
8.4 The Seller shall not be liable to the Buyer or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of the Seller's obligations in relation to the Goods, if the delay or failure was due to any cause beyond the Seller's reasonable control. Without prejudice to the generality of the foregoing, the following shall be regarded as caused beyond the Seller's reasonable control.
8.4.1 act of God, explosion, flood, tempest, fire or accident.
8.4.2 war or threat of war, sabotage, insurrection, civil disturbances or requisition
8.4.3 acts, restrictions, regulations, bye-laws, prohibitions or measure of any kind on the part of any governmental, parliamentary or local authority.
8.4.4 import or export regulations or embargoes.
8.4.5 strikes, lock-outs or other industrial actions or trade disputes (whether involving employees of the Seller or of a third party);
8.4.6 difficulties in obtaining finished goods, raw materials, labour, fuel, parts or machinery;
8.4.7 power failure or breakdown in machinery."
"9. WARRANTY AND EXCLUSIONS
a) We undertake that the goods delivered to the Buyer will be of normal industrial quality and H.B.C.'s duty to the Buyer relating to the quality of the goods delivered shall be limited wholly and exclusively to the duty to deliver goods of the aforesaid quality. Save as aforesaid any warranty or conditions, statutory or otherwise express or implied, whether oral or written as to quality of the goods or their fitness for a particular purpose are excluded and negatived.
b) The application and use of the goods is the absolute responsibility of the Buyer. Any technical and other advice, information and data provided by us, whether verbally, in writing or by way of trials or tests, is given without warranty and the Buyer shall be deemed to have carried out his own tests to ensure the suitability of the goods for his intended purposes and applications and the Buyer shall be deemed to have placed no reliance on any advice, information or data provided by us.
c) The Buyer must give us immediate written notice containing full particulars of any claim that the goods are not of the proper quality to enable us to investigate the complaint before the remainder of the consignment of goods is used or returned to us. We shall not be liable for any defects in quality in the absence of such immediate notification and, in any event, our liability hereunder or in the case of any other breach of contract or misrepresentation shall be strictly limited to the invoice price of the goods proved by the Buyer to be of defective quality or to be such as to cause us to have been in breach of contract or guilty of misrepresentation and shall not extend to consequential loss of any kind howsoever arising."